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Sen. Bob Casey (D-PA) and Rep. David McKinley (R-WV-01) reintroduced the United States Call Center Worker and Consumer Protection Act of 2019 (S. 1792 and H.R. 3219), legislation that would require disclosure of physical location by call center employees to callers and require Labor Department tracking (and punishing) of call center offshoring. https://www.insightsassociation.org/article/united-states-call-center-worker-and-consumer-protection-act-2019 ------------------------------

To discuss,you can reach me at 314-610-2971 or by e-mail at jlorah@cfrinc.net. Thanks, ------------------------------ Jason Lorah Account Manager Communications for Research, Inc. St Louis MO (314)610-6971 ------------------------------

Hi all - Has anyone had experience with OfficeReports? We've been considering trying it and, in addition to playing with the trial version, wanted to see what others have experienced. Things you like/dislike, things it just cannot do, etc. Have a great weekend, and thanks! ------------------------------ David Kennedy PRC Principal Corona Insights ------------------------------